At Papalaya Surf Retreats (“we”, “our” or “the company”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a retreat, or interact with our services.
1. Who we are:
Papalaya Surf Retreats
📍 Address: [Add fiscal or contact address]
📧 Email: info@papalaya.com
🌐 Website: www.papalaya.com
2. Information we collectWe only collect the data necessary to provide you with our services:
Contact details: full name, email address, phone number.
Booking information: retreat dates, preferences, and any special requirements.
Payment details: processed securely via third-party providers (e.g. Stripe, PayPal).
Browsing data: cookies, IP address, device type, browser, and pages visited for analytics and optimization purposes.
3. How we use your dataWe use your personal data to:Manage your bookings and requests.Send booking confirmations, reminders, and relevant retreat information.Provide customer support and handle inquiries.Improve our services, website, and marketing campaigns (e.g. newsletters and targeted ads).Comply with our legal and tax obligations.
4. Legal basis for processingWe process your personal data based on:Performance of a contract: when you book a retreat.Explicit consent: when you subscribe to our newsletter or accept cookies.Legal obligations: to comply with fiscal or security regulations.Legitimate interests: to enhance our services and marketing efforts.
5. Sharing your dataWe never sell or rent your personal data.
However, we may share your information with trusted third parties, including:Secure payment processors (e.g. Stripe, PayPal).Email marketing platforms (e.g. Mailchimp, Brevo).Advertising partners (e.g. Meta, Google Ads) for targeted campaigns.Relevant authorities if required by law.
6. Cookies and similar technologiesOur website uses cookies to:Enhance your browsing experience.Analyze site traffic and improve performance.Show you personalized ads.You can manage or disable cookies via our Cookies Settings.
7. Data retentionWe retain your data only as long as necessary for the purposes collected:Booking and service-related data is kept until your retreat ends.For legal and tax obligations, certain records may be stored for up to 5 years.
8. Your rightsYou have the right to:Access, correct, or delete your data.Request restriction or object to the processing.Withdraw your consent at any time.File a complaint with the relevant data protection authority (in France, the CNIL).To exercise your rights, contact us at info@papalaya.com.
9. Data securityWe implement appropriate technical and organizational measures to keep your data secure and protected against unauthorized access, loss, or alteration.10. Changes to this policyWe may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by posting a clear notice on our website.
📧 Contact us:
For any questions about this Privacy Policy or how we process your personal data, please email us at info@papalaya.com.